Returns Policy
You can send your exchange or return of purchases; you should send the items to:
Código Master, Lda
Rua da Vista Alegre, nº 465
4560-511 Milhundos, Penafiel
How do I return an item?
The Customer must request an exchange or return by contacting the Customer Support department via email geral@underblue.net, through the online store's CHAT, or by calling Tlf. (+351) 255 822 464 (Cost of call to the Portuguese landline network).
The product must be returned, in a package, accompanied by the invoice/receipt and proof of IBAN, in case of exchange or return of the items related to this purpose.
The deadline for exchanges or returns is stated in our Terms & Conditions
If the customer loses or damages the invoice/receipt for their order, the exchange/return cannot be processed.
Upon the product's arrival at our headquarters, Under Blue will verify if the conditions have been met. If so, it will arrange for the refund or exchange of the item according to the Customer's request.
The maximum exchange period is 30 calendar days after the invoice date of the order.
The customer can make an exchange or return (issuance of a credit note for a future purchase) without any associated costs at any Under Blue store.
If you wish to return/exchange to our headquarters address, shipping costs are borne by the customer.
For hygiene reasons, exchanges or returns of underwear are not accepted.
Further questions?
Contact us through our official channels.
You can return your online purchases to the address:
Código Master, Lda
Rua da Vista Alegre, nº 465
4560-511 Milhundos, Penafiel
How do I return an item?
The Customer must request an exchange or return by contacting the Customer Support department.
The product must be returned, in a package, accompanied by the invoice/receipt and proof of IBAN, in case of exchange or return of the items related to this purpose.
If the customer loses or damages the invoice/receipt for their order, the exchange/return cannot be processed.
Upon the product's arrival at our headquarters, Under Blue will verify if the conditions have been met. If so, it will arrange for the refund or exchange of the item according to the Customer's request.
The customer can make an exchange or return without any associated costs at any Under Blue store except Strada Outlet in Odivelas and Via Catarina. If you wish to return to our headquarters address, shipping costs are borne by the customer.
For hygiene reasons, exchanges or returns of underwear are not accepted.
Further questions?
Contact us through our official channels.